1. Scope of Application

Return applications due to quality issues within 7 days after receipt are accepted (test reports issued by ISO-certified laboratories are required)

Inapplicable products: special categories such as customized formula products, cold chain transport products, trial samples, etc.

2. Quality Verification Standards

Returned products must keep the original packaging sealed and intact
Tested by SGS, the content of active ingredients must not be less than 90% of the value marked on the label
If the test results do not meet the standards, we reserve the right to pursue the responsibility for false returns

3. Return process

Contact customer service: Submit a return application through in-site messages or emails, with test reports and product photos attached
Review and confirmation: Customer service will feedback the review results within 48 hours and provide a return address after passing
Returned products: Must be sent back using trackable logistics, and self-sending without communication is prohibited
Shipping rules: Shipping costs are borne by the buyer

4. Refund plan

Standard refund: Refund the net price of the product to the original payment account (minus the seller’s shipping costs, and the account will be credited within 15 working days)